Our company is an online e-commerce oriented business model with no internal public physical operational locations. We've strategically partnered with logistics and packaging companies that are all considered essential, so our company will remain in full operation as the current COVID-19 pandemic continues to unfold. Therefore, all orders will continued to be packaged and shipped in a timely manner. However, due the fact that more and more people are voluntarily or involuntarily spending more time indoors, online shopping has drastically increased, and will continue upwards for the near foreseeable future. This drastic increase in online shopping, inevitably means a much larger volume of orders for our logistics partners to package and deliver. This volume increase may result in some orders taking longer than usual to be delivered. We'll continue to work with our logistics and packaging partners to find ways to expedite or lessen order shipping/delivery time frame, in light of the current viral pandemic.
We offer flat rate shipping within the United States. Canada, and Mexico to our customers, based upon their total order amount. Shipping to these locations typically takes 2-14 business days, depending on which State package is being delivered to, which order fulfillment center will be processing package delivery, and the size of an ordered item.
Non-Specialty items being shipped from our US domestic order fulfillment centers and being delivered to the US, CAD, or MEX come with standard handling and shipping transit time. These orders are typically delivered within 2-7 days within the US, 7-15 days to CAD and MEX.
Specialty items being shipped from our overseas international order fulfillment centers and being delivered to the US, CAD, or MEX come with extended handling and shipping transit time. These orders are typically delivered within 21-45 days.
If you've attempted to place an order and you've received a notice stating that there are no shipping options available for your area: Immediately notify us via text messaging @ 661-230-5118 or by email: firstname.lastname@example.org, and you'll work with you to resolve this issue.
For all exchange, return, and/or refund requests please contact us by one of the following means listed below:
- Tel: (661) 230-5118 (Text msg preferred)