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Returns & Refunds:
Your satisfaction is guaranteed with our 30-Days Return Policy. If upon receiving delivery of any of our anti photo products, you've decided against using your ordered item(s), simply immediately notify us of your decision, don't install or otherwise use the product(s), cover the cost of shipping and return item(s) within 30 days for a refund. Granted return for refund request for reasons caused by the buyer, such as change of mind, incorrect/insufficient delivery address, will be subjected to a 25% restocking fee, and refund amount will be less original shipping and handling expenses. Return for refund due to errors on our part, will not be subjected to any restocking fee. All refunds are sent back to their respective original method of payment.
We also sell a wide range of other automobile, motorcycle, bicycle, scooter, household, tools, and home improvement specialty items, which are fulfilled through our cooperating partners’ international and domestic order fulfillment centers. These specialty items are exempt from or 30-days No Question Asked Return Policy. Due to the high logistic cost of fulfilling these specialty items, we only accept returns on these specialty items under limited circumstances, such as your ordered item arriving damaged or significantly different from what was ordered. Our list of specialty products are constantly being remanufactured to the latest and upgraded versions. We reserve the right to automatically upgrade a customer's ordered item to the more expensive latest version of an ordered item, in instances where a previous less expensive version has been discontinued or out of stock. However, a customer will not be expected to pay the cost difference for such automatic ordered item upgrade. Refusal to accept a latest version upgraded item upon delivery, will be considered a customer changed of mind return, and therefore issued refund will be less 25% restock fee and original shipping expenses. Some of these specialty items are, electric scooters, electric bicycles, sound bar speakers, motorcycle helmets, hoverboards, battery maintainers, bath & body products, kitchen appliances, jump starter units, etc. If upon receiving your ordered specialty item, you've discovered damaged item(s) or incorrect item(s), immediately notify us, and we'll arrange a replacement order to be shipped out to you at no additional cost to you. Refusal to receive a replacement for a confirmed damaged or incorrectly received item order, will be considered a changed of mind return and any applicable refund will be subjected to shipping expenses and restocking fee deductions. Please feel free to contact us with any further questions you may have regarding our return policy prior to ordering any of our specialty items.
Shipping
COVID-19 Impact
Our company is an online e-commerce oriented business model with no internal public physical operational locations. We've strategically partnered with logistics and packaging companies that are all considered essential, so our company will remain in full operation as the current COVID-19 pandemic continues to unfold. Therefore, all orders will continued to be packaged and shipped in a timely manner. However, due the fact that more and more people are voluntarily or involuntarily spending more time indoors, online shopping has drastically increased, and will continue upwards for the near foreseeable future. This drastic increase in online shopping, inevitably means a much larger volume of orders for our logistics partners to package and deliver. This volume increase may result in some orders taking longer than usual to be delivered. We'll continue to work with our logistics and packaging partners to find ways to expedite or lessen order shipping/delivery time frame, in light of the current viral pandemic.
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We offer flat rate shipping within the United States. Canada, and Mexico to our customers, based upon their total order amount. Shipping to these locations typically takes 2-14 business days, depending on which State package is being delivered to, which order fulfillment center will be processing package delivery, and the size of an ordered item.
Non-Specialty items being shipped from our US domestic order fulfillment centers and being delivered to the US, CAD, or MEX come with standard handling and shipping transit time. These orders are typically delivered within 2-7 days within the US, 7-15 days to CAD and MEX.
Specialty items being shipped from our overseas international order fulfillment centers and being delivered to the US, CAD, or MEX come with extended handling and shipping transit time. These orders are typically delivered within 21-45 days
If you've attempted to place an order and you've received a notice stating that there are no shipping options available for your area: Immediately notify us via text messaging @ 661-230-5118 or by email: info@phantomtagprotector.com, and you'll work with you to resolve this issue.
For all exchange, return, and/or refund requests please contact us by one of the following means listed below:
- info@phantomtagprotector.com
- return@phantomtagprotector.com
- ordertatus@phantomtagprotector.com
- Tel: (661) 230-5118 (Text msg preferred)